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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Brandy Huyskens

March 11, 2023

5  out of  5 rating by Brandy Huyskens
"Amazing staff, always there to answer questions."

Charlie Winko

March 8, 2023

5  out of  5 rating by Charlie Winko
"Just wanted to thank Sherry and Trina for all the help in switching over from Geico. They were super helpful and friendly. I tried to do another review but google won’t let me do another. I just wanted to thank Megan for helping me save some money today. Insurance is something most people don’t want to pay for in the first place so saving money when everyone’s rates are going up is nice. Thanks again!"

elizabeth lucas

March 5, 2023

5  out of  5 rating by elizabeth lucas
"Always helpful and super friendly. Thursday, I felt like Megan was my Jake from State Farm! Thanks, Megan 😊 and Sherry too!"


March 3, 2023

5  out of  5 rating by LML
"Staff here is always pleasant, professional, and helpful."

j dog

March 1, 2023

5  out of  5 rating by j dog
"I am glad I came to Edith Aldrich State farm. I guess about. 2009. They have been so good to me, to my rescue after my truck broke down near a gator swamp yrs ago, to being slightly tardy on my bill, and more recent the passing of my beautiful mother 1 FEB. Their office sent a condolences card signed by all the wonderful employees and each one added a note. I cried so hard; it meant a lot to me. TY Last, but not least Wolfman Jack who is a native St Augustine man I found out has always been incredible when it comes to customer service. He is as friendly as one comes and helpful. Although he really should start his own radio show. (And stress the K, lol inside joke) Oh, and the prices for insurance are affordable, if not I am sure one of the fabulous employees in this office will figure something out for you 'all. They sincerely LOVE and Respect their customers. Thank you for the kindness you 'all have extended all these years to me. JW"

Theresa Cordero

February 22, 2023

5  out of  5 rating by Theresa Cordero
"I have been with them for about 2 years. They have been informative and helpful with my insurance rates and claims. The staff is always pleasant and kind. A pleasure to do businesses with."

John Lockhart Jr

February 15, 2023

5  out of  5 rating by John Lockhart Jr
"I am completely satisfied with the customer service I received. Ms. Aldrich explained all my insurance needs. throughout the process, very receptive and attentive. Never did she force any product or unnecessary products or services. Excellent customer service. Would recommend anyone that has insurance needs contact her. 5 STAR ***** SERVICE!!!!!"


February 15, 2023

5  out of  5 rating by Heather
"Called this morning to verify information & handle an issue that I thought would be a bit of a hassle, but I couldn't have been more wrong. Insurance Account Rep, Trina Posey, answered the phone and took care of everything in a matter of minutes. She was fast, efficient, and on top of her game. She quickly verified my info, understood exactly what paperwork I needed, and emailed it to me in record time. When you encounter so many people in the world that aren't good at their jobs, it's a blessing when you come into contact with someone who is. She made me really thankful that I chose State Farm as my insurance company."

Christina Todd

February 9, 2023

5  out of  5 rating by Christina Todd
"Randy is always so kind and eager to help! Always glad to get help from him."

Beth Anne B

February 7, 2023

5  out of  5 rating by Beth Anne B
"Trina was absolutely amazing!! I helped my daughter calling last week to get an insurance quote and not only did Trina quote a lower price than what my daughter was paying, but cut it by more than half of her current policy with additional coverage and no deductible!! Since Trina did so well with my daughter’s insurance I decided to ask for a quote as well, another home run!! Not as low as my daughter’s but saved me over $100 a month!! My daughter and had both questioned our current insurance companies neither the same and was told “everyone in Florida is paying higher premiums”, well I guess they didn’t have Trina in their offices!!! Visited Trina today to get our new insurances started with some additional changes to lower our out of pocket costs in the event of a claim, again another home run!! Same coverage or better with less deductibles and still saved us the same or more than the original quoted price!! Trina questioned us about life insurance without any pressure, introduced us to Megan, who quickly provided us both with life insurance very reasonable quotes without any pressure to purchase insurance and politely gave us the information to review. We didn’t purchase life insurance today, but will be back as soon as our finances are in order to make this important decision for our future. Trina and Megan were a “Grand Slam”!!!"

Hannah Davis

February 3, 2023

5  out of  5 rating by Hannah Davis
"Been with Statefarm for years and by far the Edith Aldrich office has exceeded all of my expectations. Megan Hairel is always prompt and professional and helps me with any questions I have. I'm so thankful for a agent that works so hard. Even for my birthday I received Happy Birthday wishes from the office from Randy Hull. Little things like that are what sets an office above the rest and keeps me loyal to Statefarm. Keep up the great work!!"

Kaki Green

February 2, 2023

5  out of  5 rating by Kaki Green
"It was a great experience working with Joanne. She was very professional and pleasant to work with. Very pleased with the service."

Kathy Taylor

January 31, 2023

5  out of  5 rating by Kathy Taylor
"Friedly and helpful"

Morain Black

January 29, 2023

5  out of  5 rating by Morain Black
"They are just amazing! So friendly and kind and very professional. ++ They called me on my birthday. Love them"

Ken Richardson

January 23, 2023

5  out of  5 rating by Ken Richardson
"My experience today with Joanne at Edith Aldrich’s office was exceptional. I needed to up date my Homeowners policy and found Joanne to be very pleasant, helpful, knowledgeable and professional. She was excellent in making some perplexing situations be understandable and reasonably pleasant. Appreciatively, Ken R."

Hayley Coffey

January 20, 2023

5  out of  5 rating by Hayley Coffey
"Randy always is helpful along with Megan and Trina! Very professional!"

Chris Morrow

January 19, 2023

5  out of  5 rating by Chris Morrow
"They do whatever it takes for their customers If you like customer service this is the place"

kenneth blandford

January 17, 2023

5  out of  5 rating by kenneth blandford
"Joanne was very helpful in answering my questions about my auto insurance"

K Scriver

January 16, 2023

5  out of  5 rating by K Scriver
"Always nice and pleasant people and take care of their clients"

Joel Albert

January 10, 2023

5  out of  5 rating by Joel Albert
"Trina is super friendly and very helpful in switching me over from Geico AND saving me a considerable amount of money!! Thank you so much I highly recommend for ALL your insurance needs!"

Rommel Leuterio

December 2, 2022

5  out of  5 rating by Rommel Leuterio
"I had a great experience with the staff at this office and Joanne was very knowledgeable, friendly, and helped me customize my insurance to fit my needs."

PK fire93

November 24, 2022

5  out of  5 rating by PK fire93
"Very nice and helpful, you won't find anyone better to work with."

Tamar Krikorian

September 14, 2022

5  out of  5 rating by Tamar Krikorian
"Love the atmosphere when walking in, Randy is welcoming. Joanne explains everything clearly. All in all, great people to have working there."

Nikki Harris

September 7, 2022

5  out of  5 rating by Nikki Harris
"Sherry - she is my favorite insurance person of all time!! Thank you for all the help you’ve given me in these last couple months. It’s truly appreciated ❤️"

Kim Nearing

August 5, 2022

5  out of  5 rating by Kim Nearing
"Quick, easy and efficient service by Trina! Beat my current insurance rates by far. Should have switched sooner. Would definitely recommend. Thank you State Farm!"